Innovative Paracord Survival Gear Hand Made in the U.S.A.
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Store Policies

Thank you for stopping by Surf City Paracord, innovators of fine, unique paracord products.  All of our products are hand made in Huntington Beach California using the highest quality USA made nylon 550 paracord.

Check out our website at www.surfcityparacord.com
Like us on facebook at facebook.com/surfcityparacord.com

Payment

We accept credit card and paypal.  All credit card purchases are handled through shopify.com.  Surf City does not receive any customer credit card information.

Custom orders and bulk orders must be paid in advance unless a prior arrangement is agreed upon.  Usually a non-refundable deposit of 50% will need to be received prior to us working on your order.

Processing Time

Under normal circumstances, our processing time (time from order placed, product manufacturing, and ship out from our facility) is 5 business days.  Occasionally, depending on our current workload, processing times may be slightly longer than usual.  Please remember, our products are handmade in the USA.

Bracelet Sizing

We are experts at making paracord bracelets that fit perfectly on your wrist.  It's extremely important we receive the exact measurement of your wrist circumference.  We have detailed instructions here If you follow those instructions and provide the actual wrist measurement, you will receive a bracelet that fits like a glove.  Before shipping, each bracelet is tested on our sizing cylinders and photographed.  If your bracelet doesn't fit, it's usually due to improper measurements.  If you are not sure, or have any questions, please contact us prior to ordering and we will be happy to assist.  Products are hand-made and as such, non-refundable.  There is a $10 fee + plus shipping for any bracelet returned for resizing.

Shipping

Our processing times do not include transit time to the shipping address.  Usually domestic transit times can be from 1-5 business days.  International shipping can take 7-10 business days and sometimes as much as 2 or more weeks if your country's customs places a hold on the package.  We are not responsible for any delays in shipping once the chain of custody of your package has been placed in the care of the shipping carrier.  

Lost or Stolen Packages.

Please be advised.  Package theft is on the rise.  If you are expecting a package, please make arrangements to receive your package when it arrives.  We are not responsible for any lost or stolen packages that have been marked by the shipping carrier as being delivered.

Import Taxes.

It is the responsibility of the buyer to pay any import taxes required by their country.  Customs forms are a signed, government document and will accurately declare the contents and value truthfully under penalty of perjury.

Returned packages for refusal to pay import taxes will not be refunded.

Refund Policy

Our products are handmade and as such, all sales are final.  We will repair or exchange if the product is deemed to be defective within 90 days of purchase.  Please make sure you provide accurate sizing information in order for us to ensure proper fit.  Please email us if you have any difficulty ordering the right sized bracelet.  There will be a $10 fee + shipping for any bracelet sent back due to improperly measured wrists.  PLEASE contact us before ordering if unsure.  We are always glad to help.


 

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