Below is a list of frequently asked questions many of our customers have asked. If you don't see your question, please email us and we will promptly help you as well as add it to our knowledge base.
1) What is Paracord?
Paracord, or Parachute Cord was originally made during WWII for use in...well parachutes. The incredibly lightweight, yet strong cord was quickly recovered by paratroopers and used for a variety of uses on the battlefield and around camp. 550 Paracord is rated to support up to 550 lbs (military grade). Each strand of paracord has a nylon sleeve containing 7-9 inner strands that can be removed and used for fine lashings, dental floss, fishing line, or tool making. Paracord is very useful in a variety of situations. Make sure to always carry some.
2) How do I measure my wrist?
For correct sizing, measure your wrist with a garment measuring tape and pull snug around your wrist. Do not add anything extra to the measurement, we will add the extra space needed to fit your wrist. If you don't have a measuring tape, use a piece of thread, wrap it around your wrist snug and mark where the two ends come together. Lay the thread along side a straight edge ruler to find the measurement. Our sizing is in quarter inch increments starting at 5" and goes up to 9".
Select the increment closest to your wrist size, rounding up if needed. If a loose fit is desired, specify "Loose Fit" in the note when ordering. We will add additional space to the measurement you selected in the drop down.
*Please do not send use measurements of existing paracord bracelets. Different weaves and buckle sizes may give us the wrong size. Only send us the actual measurement of your wrist circumference.
3) How do I chose a custom color?
We have over 100 different paracord colors to chose from. With the exception of the M-550B and M-550D, you can choose from any of the colors found on our color chart. If you don't see a pull down menu, write the color choice in the notes section during checkout. When we review your order prior to making it, we will look for any notes and make it accordingly.
4) What if I want a color not on your chart?
If you've seen a color elsewhere and would like to purchase a product in that color, send us an email. Typically we can get any color from our suppliers. We'll order it at no extra charge. Once it arrives (typically 5-7 business days) we'll make your items and ship them out.
5) I received my bracelet, it's too big/small?
It's very important to select the right size before ordering. Please see our handy guide above for measuring your wrist. If you have any questions or are uncertain, please contact us and we will help you out.
We are experts at sizing and have made thousands of orders. Before we ship each order, we place each bracelet on our test measurement tools to insure a proper fit. If you give us the right wrist size, we will send you a product that fits like a glove.
If our instructions are not followed and we receive the wrong sizing information, the bracelet will have to be remade, especially if it's too small. Depending on style and sizing, there may be a service charge up to the original cost (usually on custom orders). So please, contact us if you are unsure.
6) Can I get paracord wet?
Yes! Bathe with it, take it in the shower, swim in the pool or go scuba diving. Paracord does not shrink upon getting wet. It's made of nylon and it won't be susceptible to mildew. However, boiling in hot water for a few seconds, will shrink the cord up to 1/4" it's original size.
7) How do I clean my paracord product?
After being worn extensively, your paracord bracelet will need some cleaning. Run under warm water and scrub with a soft brush and some mild soap to clean and dirt away.
8) How do I take my M-550 Grenade apart?
On the bottom of the grenade, are two melted ends of cord. Cut or pull them up through the main body to free the upper assembly. Once the two strands are free, you can begin unraveling the main monkey's fist surrounding the survival kit. Once the first side has been unwound, you can slide the case out from the remaining cord.
9) Can I put my M-550 Grenade back together?
The M-550 Series Paracord Grenade is a one time only deploy-able survival kit. The grenade design is meant to give the kit a sense of style and discourage opening the kit until an emergency calls for it, this way, the life saving tools within will be there when you need it most.
10) Can the Paracord Firearm replicas be taken apart?
No. The firearm replicas are intended to be a decorative piece and not meant to be taken apart. They are made with glue and very small pieces of paracord, making them ineffective for use in a survival situation.
11) Where can I find tutorials for Surf City Paracord's designs?
At this time we do not offer tutorials for our Trademarked designs and other original work.